Privacy Policy for Optimize Physical Therapy and Wellness, LLC

Effective Date: March 9, 2025

Optimize Physical Therapy and Wellness, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, store, use, share, and protect your personal information when you visit our website at www.optimize-pt-stl.com (“Website”) and engage in our physical therapy and wellness services. This Privacy Policy also explains your rights in relation to your personal data, and how you can exercise them in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing and using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Website or services.

Data Collection

We collect personal information in the following ways:

• Information You Provide to Us: When you contact us via email, schedule an appointment, or fill out forms on our Website, you may provide us with personal information such as your name, email address, phone number, and any medical history or details regarding your physical therapy or wellness needs.

• Automatically Collected Information: We may collect certain information automatically when you visit our Website, such as IP addresses, browser type, device information, and activity on our site. This information helps us improve the performance and functionality of our Website.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, personalize content, analyze trends, and gather demographic information. You can manage cookie preferences through your browser settings.

Use of Personal Data

We may use your personal information for the following purposes:

• Provision of Services: To provide physical therapy and wellness services, including orthopedic, pelvic floor, and lymphedema treatments, as well as to schedule appointments and communicate with you about your care.

• Customer Support and Communication: To respond to your inquiries, provide customer support, and notify you about changes to our services or policies.

• Marketing and Promotions: With your consent, we may send you marketing communications, newsletters, or promotions regarding our services. You can opt-out of these communications at any time.

• Legal and Compliance Obligations: To comply with legal requirements, regulatory obligations, and contractual obligations, including processing insurance claims or other medical documentation.

Data Storage

Your personal information is stored securely on our servers, which are hosted within the United States. We implement technical and organizational measures to safeguard your data, including encryption, secure servers, and access controls.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share personal data with third-party service providers who assist in the operation of our Website and the delivery of our services (e.g., appointment scheduling platforms, payment processors, email service providers). These service providers are required to maintain the confidentiality of your data and are prohibited from using it for any other purposes.

• Legal Requirements: We may disclose your personal data if required by law or in response to a valid legal request, such as complying with a subpoena, court order, or other legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal data may be transferred as part of the transaction. We will notify you if such a transfer occurs and provide you with any rights you may have in relation to your data.

Data Security

We take the security of your personal data seriously and implement a range of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments

Despite our efforts to protect your data, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you, including details on how we process it.

• Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.

• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal data. This may apply where the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

• Right to Restriction of Processing: You can request the restriction of processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to its processing.

• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

• Right to Object: You can object to the processing of your personal data, particularly where we are relying on legitimate interests as the legal basis for processing.

• Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at optimizestl@gmail.com.

International Data Transfers

Your personal data may be transferred and processed outside of the European Economic Area (EEA) if we engage service providers or business partners outside of the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or other mechanisms recognized under the GDPR.

Third-Party Links

Our Website may contain links to third-party websites or services. These third parties have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of third-party websites.

Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised policy on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Optimize Physical Therapy and Wellness, LLC
400 Lake Saint Louis Blvd. Suite 1
Lake St. Louis, MO 63367
Email: optimizestl@gmail.com

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By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.